1. Home
  2. FAQ
Help Centre

Paddy Power FAQ – Your Questions Answered Here

Everything Pakistan players commonly ask about accounts, deposits, withdrawals, cricket betting, PSL, casino games, VIP rewards, and responsible gaming – all in one place.

Cricket & PSL
PKR Payments
Account Help
VIP Queries
50+
Questions Answered
8
Topic Categories
24/7
Support Available
PKR
All Payments
Account Deposits Withdrawals Betting Casino VIP App Responsible Gaming
Quick Help

What Do You Need Help With?

Pick a topic below to jump straight to the answers you need, or scroll through the full FAQ at your own pace. All questions are answered with Pakistan players in mind.

Account & Login

Creating your account, logging in, resetting passwords, updating contact details, and keeping your account secure on Pakistani networks.

Deposits in PKR

Funding your account using JazzCash, Easypaisa, Raast, bank transfer, and mobile wallets. Minimum amounts, processing times, and common issues.

Withdrawals

How to cash out your winnings, processing times by payment method, verification requirements, and what to do if your withdrawal is delayed.

Sports Betting & Cricket

How betting markets work, live in-play betting on PSL and T20, reading odds, placing accumulators, and understanding bet settlements.

VIP Programme

How you earn VIP points, what each tier unlocks, how to check your progress, and how VIP rewards and faster withdrawals are applied to your account.

Responsible Gaming

Setting deposit limits, using session timers, self-exclusion options, and how to make sure your gaming stays a fun, controlled activity.

Paddy power is used by a growing number of Pakistan players for sports betting, casino games, bingo, and more – all handled in PKR with local payment methods. As the platform has grown, so have the number of questions players send in. This FAQ page collects the most common ones and gives you straightforward answers without the runaround.

Whether you are new and trying to understand how the deposit process works with JazzCash, or you are a regular player wondering about your VIP tier progression and what the next level unlocks, the sections below cover it all. If you cannot find your answer here, the support team is reachable at [email protected] and will get back to you promptly.

Tip: Use the topic navigation bar above to jump directly to the section most relevant to your question. Each category covers the questions Pakistan players ask most about that specific area of the platform.

Account & Login

Creating an account is free and takes under three minutes. Head to the Register page, enter your mobile number or email address, choose a password, and fill in the required personal details. You will receive a verification code on your mobile to confirm your number. Once verified, your account is active and ready to use. You must be 18 or older to register.

First, double-check that you are entering the correct mobile number or email and password. Passwords are case-sensitive. If you have forgotten your password, use the reset option on the Login page – you will receive an OTP on your registered mobile to set a new one. If your account appears locked after multiple failed attempts, wait 15 minutes and try again. Still stuck? Contact support at [email protected] with your registered mobile number.

No. Each player is allowed exactly one account. Duplicate accounts are against the platform terms and conditions and may result in all associated accounts being suspended and balances forfeited. If you accidentally created two accounts, contact support at [email protected] immediately to resolve the situation before it causes any issues.

Log in to your account and go to account settings. You can update your contact details from there, though you will need to verify both the old and the new contact method during the process. If you have already lost access to your old number and cannot log in to make the change, email [email protected] with your full name and account details for manual assistance.

Your personal data is handled in line with the platform's Privacy Policy. Data is stored securely and is not sold or shared with third parties for marketing purposes. All login and account activity uses encrypted connections. You can review exactly what data is collected and how it is used on the Privacy Policy page.

Deposits in PKR

Paddy Power supports deposits via JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards, and other mobile wallets. All transactions are processed in PKR so there are no conversion fees or exchange rate surprises. Choose the method that works best for you from the deposit section inside your account.

Minimum deposit amounts vary depending on the payment method selected. JazzCash and Easypaisa deposits typically have a lower minimum entry point, making them convenient for players who want to start with a smaller amount. Bank transfers may have a slightly higher minimum. The exact figures for each method are displayed on screen when you select it inside the deposit section of your account.

JazzCash, Easypaisa, and Raast deposits are typically instant or processed within a few minutes. Bank transfers may take longer depending on your bank's processing schedule. If your deposit has not appeared after 30 minutes, check your payment app or bank statement to confirm the transaction went through, then contact support with the transaction reference if needed.

This can happen occasionally due to network delays between payment processors and the platform. First, wait 10–15 minutes and refresh your account balance. If the balance still has not updated, note down the transaction ID or screenshot from your JazzCash, Easypaisa, or bank app and send it to [email protected]. The team will investigate and credit your account once the transaction is verified.

Withdrawals

Log in to your account and go to the withdrawal section. Select your preferred payment method – JazzCash, Easypaisa, Raast, or bank transfer – enter the amount you wish to withdraw, and confirm. Withdrawals are sent to the same method you used to deposit in most cases. You can also visit the dedicated Withdrawal page for a full overview of the process and processing times.

Processing times depend on your account tier and your chosen method. Standard accounts typically see withdrawals processed within 24–72 hours. VIP members benefit from prioritised processing, which significantly reduces the wait. JazzCash and Easypaisa are generally faster than bank transfers. Once processed from the platform's side, mobile wallet transfers are usually instant.

Common reasons for a delayed withdrawal include an incomplete identity verification on your account, a pending wagering requirement from a bonus, or a temporary processing delay on the payment network's side. Check your account notifications for any pending action items. If everything looks clear on your end and the withdrawal is still delayed beyond the stated time, contact [email protected] with the withdrawal reference number.

Minimum and maximum withdrawal limits are shown for each payment method in the withdrawal section of your account. VIP members at higher tiers typically have elevated maximum withdrawal limits compared to standard accounts. If you need to withdraw a large amount that exceeds standard limits, contact the support team to discuss your options.

Sports Betting & Cricket

Cricket is the main event – Paddy Power covers the Pakistan Super League (PSL), T20 internationals, one-day internationals, and Test matches with a wide range of markets including match winner, top batsman, total runs, and ball-by-ball in-play betting. Football, Esports, and various other sports are also available. Visit the Sports page for a full breakdown of available markets and upcoming fixtures.

In-play betting lets you place bets on a PSL match while it is actively being played. Odds update ball by ball based on the live match situation. You can bet on outcomes like the next wicket, runs in the next over, current batsman score milestones, or the overall match result as it evolves. Markets suspend briefly around each delivery and reopen immediately after. A stable internet connection gives the best experience during live betting.

Winnings are calculated by multiplying your stake by the odds at the time the bet was placed. For example, a PKR 1,000 bet at odds of 2.50 returns PKR 2,500 (PKR 1,500 profit plus your stake). Bets are settled as soon as the official result is confirmed. For cricket, this is typically within minutes of the match ending. Accumulator bets settle once all selections in the slip are decided.

Cash out is available on selected markets and allows you to settle your bet early for a guaranteed return, which may be more or less than your potential full winnings depending on how the event is going. When cash out is available on a bet, the option appears in your open bets section with the current offer amount. Not all markets or bet types support cash out.

Casino & Live Games

The casino lobby includes hundreds of slot titles, live dealer tables for roulette, baccarat, and blackjack, as well as video poker and specialty games. Live casino tables stream in real time with professional dealers and are optimised to work on Pakistani mobile data connections. New titles are added regularly, so there is always something fresh in the lobby.

Yes. The platform and its casino games are fully optimised for mobile browsers and the Paddy Power app. Slots and table games load quickly even on standard 4G connections. Live casino streams are adaptive, meaning they automatically adjust quality to match your available bandwidth, so you get a smooth experience whether you are on a fast home Wi-Fi or a mobile data connection in Karachi or Lahore.

Bingo on Paddy Power is a separate section with its own lobby, game rooms, and prize pools. It is a more relaxed, community-style game compared to casino. Sessions run at scheduled times throughout the day, and some rooms have jackpot prizes. Entry costs are low and all prizes are in PKR. Visit the Bingo page to see current rooms and schedules.

VIP Programme

VIP points accumulate automatically every time you place a bet or play a casino or bingo game. You do not need to opt in or activate anything – your points rack up in the background and are visible from your account dashboard. Sports bets, casino wagers, and bingo entries all contribute to your total. The more you play, the faster you move through the tiers.

Each VIP tier brings better benefits. Moving up unlocks faster withdrawal processing, higher withdrawal limits, access to exclusive promotions not available to standard accounts, and personalised bonus offers based on your activity. The highest tiers also include a dedicated account manager who can assist with queries directly. See the full tier breakdown on the VIP page.

VIP tiers are typically reviewed on a rolling basis. A period of reduced activity can result in your tier being adjusted downward. The specifics of tier maintenance requirements are detailed on the VIP page. Staying active – even with moderate regular play – is generally enough to maintain your current level. Your point total and tier status are always visible in your account dashboard.

App & Mobile

The app is available for both Android and iOS. Visit the Download page for full installation instructions. Android users download a direct APK file since the app is not listed on the Play Store. iPhone users can install it through the App Store or as a web app shortcut. The download page walks you through the exact steps for each device type.

Yes, the APK available from the official download page is the genuine Paddy Power app. To install it on Android you need to allow installation from unknown sources in your phone settings – this is a standard Android security prompt for any app installed outside the Play Store. Only download the APK from the official Download page to ensure you have the real app and not a lookalike.

The app is built with Pakistani network conditions in mind. It loads quickly on 3G and 4G connections, and data-heavy features like live casino streams adapt their quality to your available bandwidth automatically. The app is generally faster and more stable than the mobile browser version on slower connections, which is one of the main reasons Pakistan players prefer it for daily use.

Responsible Gaming

Paddy Power provides several tools to help you stay in control. You can set deposit limits to cap how much you add in a day, week, or month. Session time reminders let you set alerts so you know how long you have been playing. You can also take a temporary break or use self-exclusion to block access to your account for a set period. These options are available in your account settings and on the Responsible Gaming page.

Go to account settings after logging in and look for the responsible gaming or deposit limits section. You can set a daily, weekly, or monthly PKR cap. Once set, the limit takes effect immediately. Reducing a limit applies straight away; increasing a limit typically involves a short waiting period as a safeguard against impulsive decisions during a losing streak.

Yes. You can take a temporary break – sometimes called a cooling-off period – without permanently closing your account. During a break, you will not be able to log in or place bets. Your account and balance remain intact and are available when the break period ends. For longer-term exclusion, self-exclusion blocks account access for a minimum period and cannot be reversed before that time is up. Details are on the Responsible Gaming page.

Yes, strictly. You must be 18 years of age or older to register and use Paddy Power. Age verification checks are part of the account process. If there is any suspicion that an account is being used by someone under 18, the account will be suspended pending verification. Responsible gaming starts with ensuring the platform is only used by adults who can make informed decisions about their entertainment spending.
Contact Support

Cannot find your answer here? The support team is available around the clock.

Email Support
Response Time
Usually within a few hours
Quick Links
Home Betting Sports VIP Programme Withdrawal Download App Bingo Recent Wins Responsible Gaming
Payment Methods
JazzCash Easypaisa Raast Bank Transfer Mobile Wallets Cards

All transactions processed in PKR. No conversion fees.

Responsible Gaming

Gaming should always be fun and within your budget. Tools available include:

  • Deposit limits (daily / weekly / monthly)
  • Session time reminders
  • Temporary cool-off breaks
  • Self-exclusion options
View Responsible Gaming
New to Paddy Power?

Join thousands of Pakistan players already betting on PSL, cricket, and casino games in PKR.

Create Free Account Already have an account
More Information

Still Have Questions?

The FAQ above covers the most common queries from Pakistan players, but every player's situation is a little different. If your specific question is not listed here, the quickest route to an answer is emailing the support team at [email protected]. Include your registered mobile number or email address in the message so the team can locate your account and give you a direct, accurate answer rather than a generic response.

For questions about platform rules, bonus terms, or account conduct, the Terms and Conditions page is the definitive reference. For anything related to how your personal data is handled, the Privacy Policy has full details. Both pages are written in plain English and are kept up to date whenever the platform makes any policy changes.

Reminder: Paddy Power is an adult platform. You must be 18 or over to register and play. Always set a personal budget before you start and use the deposit limit and session reminder tools to keep your gaming enjoyable and within your means.

Pakistan Players: All accounts are operated in PKR. JazzCash, Easypaisa, and Raast are fully supported for both deposits and withdrawals. Cricket and PSL markets are given priority coverage throughout the season.

Get Started Today

Ready to Join Pakistan's Favourite Betting Platform?

Register in minutes, deposit in PKR via JazzCash or Easypaisa, and start betting on PSL, cricket, and more. Everything you need is right here.

Create Free Account Download the App
PSL & T20 Betting
PKR Deposits
JazzCash & Easypaisa
VIP Rewards
18+ Responsible Gaming